Monitor your team’s performance across channels in real-time Flat rate of USD 0.013/min apply once the free minutes are exhausted.īuild your own chatbots to answer questions and guide customers through troubleshooting steps for quicker resolution.Įnable customers to help themselves and find answers on their own.Įxtend your support capabilities by integrating with the top apps on our marketplace Includes up to 2000 incoming minutes/monthĪpplies to LOCAL incoming calls attended on browser in US, Canada, EU, UK and ANZ. Use AI to find important tweets and cancel out the noise.Įmail, social, messaging, telephony channelsĪ bot session is any unique interaction between an end-user and a bot. Let Freddy suggest canned responses to help your agents respond to tickets faster. Let Freddy suggest solution articles to your agents to help them respond to tickets faster. freddyĪutomatically predict basic ticket fields like Type, Priority & Group and other custom ticket fields. Increase helpdesk security by allowing certain IP addresses to access your portal. FreddyĬategorize articles up to 5 folder levels and scale your knowledge base. Track, review, approve, and publish knowledge base articles. Match tickets to the agent most skilled in handling specific types of issues within the group. Monitor changes and always stay up-to-date on what’s happening with your helpdesk.
Does not require bot sessions.Īutomatically respond to email tickets with relevant solution articles.
Guide agents through pre-configured steps to help resolve customer queries faster. Set custom Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement.Įxtend your support capabilities by building apps customized for your business.Ĭreate a secure test environment to try new features and settings in Freshdesk without impacting agents or customers.Įasily manage agent shifts across time zonesĬreate or bring in business-critical data right inside your Freshdesk. Show agents the solution articles that a customer opened before they created a support ticket.
Segment customers for personalized support Provide or restrict access to your agents at granular levels.Ĭreate powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data. Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues.Īutomatically assign tickets to all available agents in a group in a circular fashion.
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